Return & Refund Policy

At Folivras, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please contact our customer support team.

1. Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return:

• The product must be unused or gently tested
• The product must be in its original packaging
• Proof of purchase is required

Due to hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective.

2. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-10 business days.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:

• Order number
• Photos of the product
• Description of the issue

We will review your request and provide a suitable solution.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Final sale items
• Products damaged due to customer misuse

5. Contact Us

For return and refund inquiries:

Email: support@folivras.com