FAQ
Frequently Asked Questions
1. What is Folivras?
Folivras is a hair care brand dedicated to helping people achieve healthier, fuller-looking hair through thoughtfully developed products made with carefully selected ingredients. Our mission is to make effective hair care simple, convenient, and suitable for everyday use.
2. Who can use Folivras products?
Our products are suitable for most adults and are designed for a wide range of hair types.
If you are pregnant, nursing, have a medical condition, or are taking prescription medications, we recommend consulting your healthcare provider before use.
3. How long does it take to see results?
Results vary from person to person depending on factors such as hair condition, lifestyle, consistency of use, and individual biology.
Many customers notice improvements in the appearance and feel of their hair after consistent use, but individual experiences may differ.
4. Can both men and women use your products?
Yes. Our products are generally suitable for both men and women unless otherwise stated on the product page.
5. How should I use the product?
Please follow the directions provided on the product packaging or product page.
For the best experience, use the product consistently as part of your daily hair care routine.
6. Are your products suitable for all hair types?
Our formulas are developed for a variety of hair types, including straight, wavy, curly, and textured hair.
If you have particularly sensitive skin or scalp, we recommend performing a patch test before first use.
7. Are your products cruelty-free?
Yes. We are committed to responsible product development and do not conduct animal testing where prohibited by law.
8. What ingredients do you use?
We carefully select ingredients based on quality, safety, and their role in supporting healthy-looking hair.
Please refer to each product page for a complete ingredient list.
9. Can I use your products with other hair care products?
In most cases, yes.
Our products are designed to fit easily into your existing hair care routine. If you are using prescription treatments, consult your healthcare professional before combining products.
10. Do your products cure hair loss?
No.
Our products are cosmetic hair care products intended to support healthier-looking hair and improve the appearance of hair.
They are not intended to diagnose, treat, cure, or prevent any disease.
11. Where do you ship?
We currently ship to many countries and regions around the world.
Shipping availability may vary depending on your location.
12. How long does shipping take?
Delivery times depend on your destination and shipping method.
Estimated shipping times are displayed during checkout.
Please note that customs processing and carrier delays may affect delivery.
13. Can I track my order?
Yes.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
14. What is your return policy?
If you experience an issue with your order, please contact our customer support team.
For full details, please refer to our Refund Policy.
15. How can I contact Folivras?
You can reach our customer support team through our Contact Us page or by using the contact information provided on our website.
We're always happy to help.